FREQUENTLY ASKED QUESTIONS
WE GOT YOU COVERED
Whether you are a seasoned surfer or first-time surfer or our restaurant and bar guests, we know you might have lots of questions in your mind. Below are the most frequently asked questions as well as our answers to them.
FOR RESTAURANT
1. HOW CAN I MAKE A RESERVATION AT GROUNDSWELL 浪谷?
Reservations can be made easily through our website, or by contacting our reservation team directly at (+852) 3564 8345 / marketing@groundswellhk.com.
2. WHAT TYPE OF CUISINE DOES GROUNDSWELL 浪谷 OFFER?
We specialize in surf-inspired cuisine with a focus on flavors from the surf islands of Asia, particularly Indonesia, Thailand, and Vietnam.
3. CAN I BOOK GROUNDSWELL 浪谷 FOR PRIVATE EVENTS OR GROUP GATHERINGS?
Absolutely! Groundswell 浪谷 is the perfect venue for private events, group bookings, and corporate gatherings. Contact our events team at(+852) 3564 8345 / marketing@groundswellhk.com for personalized assistance.
4. ARE VEGETARIAN AND VEGAN OPTIONS AVAILABLE ON THE MENU?
Yes, our menu includes a variety of vegetarian and vegan options. Our chefs are happy to accommodate dietary preferences and restrictions.
5. WHAT SEATING AREAS ARE AVAILABLE, AND CAN I REQUEST A SPECIFIC AREA WHEN MAKING A RESERVATION?
We offer a Viewing Deck, Main Dining Area, Outdoor Patio, and Bar. While we cannot guarantee specific areas for reservations, we will do our best to accommodate your preferences based on availability.
6. IS GROUNDSWELL 浪谷 FAMILY-FRIENDLY?
Absolutely! We welcome guests of all ages. Our diverse menu caters to both adults and children, and we provide high chairs upon request.
7. CAN I CUSTOMIZE A MENU FOR A SPECIAL EVENT OR DIETARY RESTRICTIONS?
Yes, we offer customizable menus to suit special events and accommodate dietary restrictions. Contact our events team for personalized menu planning.
8. IS THERE PARKING AVAILABLE AT GROUNDSWELL 浪谷?
Groundswell 浪谷 provides parking via the Airside shopping mall. Contact us for specific information.
9. HOW CAN I STAY UPDATED ON SPECIAL EVENTS, PROMOTIONS, AND OFFERS?
Stay connected by following us on social media @Groundswell 浪谷hk and subscribing to our newsletter. We regularly share updates on events, promotions, and exclusive offers.
10. WHAT COVID-19 SAFETY MEASURES ARE IN PLACE AT GROUNDSWELL 浪谷?
Your safety is our priority. We adhere to all government guidelines and have implemented rigorous hygiene and sanitation practices. Visit our website for details on our COVID-19 safety measures.
11. CONTACT INFORMATION
If you have any questions or concerns about these terms and conditions, please contact us at (+852) 3564 8345 / marketing@groundswellhk.com. By using our services, you acknowledge that you have read, understood, and agreed to these terms and conditions. This agreement was last updated on 31 December 2023.
ADDITIONAL QUESTIONS
For any additional inquiries or assistance, feel free to reach out to our friendly team at [contact email/phone]. We look forward to welcoming you to Groundswell 浪谷 for a memorable dining experience!
FOR SURF
1. WHAT IS FLOWBOARDING, AND HOW DOES IT WORK?
Participation in surfing or flowboarding activities is subject to safety guidelines and instructions provided by our trained staff. Participants must adhere to posted rules and regulations.
2. IS FLOWBOARDING SUITABLE FOR BEGINNERS, OR DO I NEED PRIOR EXPERIENCE?
Rental equipment, including surfboards and flowboards, is to be used responsibly and returned promptly after use. Any damage to equipment beyond normal wear and tear may incur additional charges.
3. CAN I BOOK A PRIVATE COACHING SESSION FOR PERSONALIZED INSTRUCTION?
Surf lessons and coaching sessions are available for all skill levels. Participants are encouraged to communicate their skill level to instructors for personalized guidance.
4. WHAT SAFETY MEASURES ARE IN PLACE ON THE FLOWRIDER?
Our dining services are governed by separate terms, including reservations, cancellations, and billing. Refer to our Dining Terms for more details.
5. ARE THERE AGE OR WEIGHT RESTRICTIONS FOR FLOWBOARDING?
Your safety is our priority. All surf and flowboarding activities are conducted under strict safety protocols. Please follow instructions and guidelines provided by our staff.
6. DO I NEED TO BRING MY OWN EQUIPMENT, OR IS IT PROVIDED?
Surf conditions are subject to nature and weather. We do not guarantee specific wave conditions, and activities may be modified or canceled based on safety considerations.
7. CAN I SPECTATE IF I'M NOT PARTICIPATING IN FLOWBOARDING?
We may capture photographs or videos during your visit for promotional purposes. By engaging in our services, you grant us permission to use such media for marketing and promotional activities.
8. HOW CAN I BOOK A FLOWBOARDING SESSION, AND WHAT ARE THE PRICING OPTIONS?
Participants engage in surfing and flowboarding at their own risk. Groundswell 浪谷 and its affiliates are not liable for any injuries, accidents, or damages that may occur during the course of these activities.
9. IS THERE A DRESS CODE FOR FLOWBOARDING, AND DO I NEED TO BRING ANYTHING SPECIFIC?
All surf lessons, coaching materials, and instructional content provided by Groundswell 浪谷 are protected by intellectual property laws and are for personal use only.
10. CAN I HOST A FLOWBOARDING PARTY OR SPECIAL EVENT?
Proper swimwear and attire are required for surfing and flowboarding. Participants are encouraged to wear appropriate clothing for a comfortable and safe experience.
11. AGE RESTRICTIONS
While there is no strict age restriction, you must be at least 107cm (42”) tall to Bodyboard and at least 120 cm (48”) tall to Stand-Up ride. You also must be able to swim in fast moving, turbulent water.
12. GOVERNING LAW
These terms and conditions are governed by and construed in accordance with the laws of Hong Kong. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in Hong Kong.
13. CHANGES TO TERMS & CONDITIONS
We reserve the right to update, change, or replace any part of these terms at our discretion. Your continued use of our services following the posting of any changes constitutes acceptance of those changes.
14. CONTACT INFORMATION
If you have any questions or concerns about these terms and conditions, please contact us at (+852) 3564 8345 / marketing@groundswellhk.com. By engaging in our services, you acknowledge that you have read, understood, and agreed to these terms and conditions. This agreement was last updated on 31 December 2023.